Sera ya Faragha

Purpose of policy

The purpose of this policy is to state how Azampesa collects, handles, process and protect data of our customers. It entails how we collect and use personal data we received about you, as well as as your rights to that personal data when you visit our App.

Changes to our privacy policy

This Privacy Policy gets updated from time to time, whenever we make a change. We will post this on our website and let you know.

How to use this privacy policy

In this policy, we explain how we collect, use, share and protect your personal information when you use our products and services and our website.

Who we are

We are Azampesa Limited Company. In this privacy policy:

• “we/us” means mean Azampesa Tanzania Limited;
• “third party” means someone who is not you or us; and

Our registered offices are Block 4, Plot no 208 Haile Selassie Road Masaki.We are registered in the United Republic of Tanzania number 139198018.

How to contact us

Your opinion matters to us – if you have any questions about our privacy policy, you can email us at: customercare@azampesa.co.tz or through our customer care numbers: 0800785555

Our principles

Azampesa Tanzania Limited is committed to respecting your privacy. We take privacy, security and complying with data protection and privacy laws seriously.

Information collection & use

Personal information we collect about you

The information we collect about you and how we collect it can vary depending on the products and services that you use and subscribe to, how you have used the products and services, how you have interacted with Azampesa Limited even if you are not a customer, or what we have obtained from a third party with permission to share it with use.

For What purpose do we process your personal data?

Azampesa may process your personal data for any of the following purposes

Adequate provision of services: This includes all activities aimed at analyzing and developing the feasibility and execution of the Azampesa’s service, such as: determination of consumption, maintenance and improvement of services and the Web Portal, customer service, customization of content, services and offers, business plans, customer satisfaction, creation of databases, analysis of information and data, creation of key performance indicators (KPI) applications, billing, security, quality control and, in general, all information necessary to comply with our product or service contracts, as well as applicable laws and regulations.

Azampesa’s Legitimate Business Purposes/interests: Includes any activity aimed at presenting offers, promotions, products, advertisements, opportunities, sweepstakes, campaigns, loyalty programs, customer retention and, in general, information on new products and services, already requested or contracted, or that may be of interest to customers and users. This is not limited to fraud prevention, maintaining the security of our services and network. Additionally, in some cases you have the right to object to this processing. For more information, visit your rights section of this policy.

Relationship with target audience. Includes all activities oriented to the management of relations with our affiliates and subsidiaries, shareholders, authorities and community in general, in accordance with the current legal framework, in the development of business management for the adequate fulfillment of the corporate purpose.

Legal Purposes: includes any treatment justified by the need to comply with applicable legal requirements, such as meeting a requirement of a governmental or administrative entity in the exercise of its functions or by order of a competent judicial authority, or to protect the rights, property or safety of Azampesa as well as the safety of our customers, employees and the general public.

Consent you Provide: Where Azampesa is not bind by legal requirement. Onset maybe withdrawn at any time

NB: Azampesa does not sell any information to third parties.

We will collect your personal information when you, for example:

Register with Azampesa for a specific product or service

Buy or use any of our products and services;

Subscribe to newsletters, alerts or other services from us;

Contact us through various channels, or ask for information about a product or service;

Take part in a competition, promotion, prize draw or survey;

Visit or browse our website or other Vodacom websites;

Have given permission to other companies, such as our business or joint-venture partners as well as our third- party suppliers or contractors, to share information about you;

Where your information is publically available; or

Are the customer of a business that we acquire?

We also collect information from certain organizations, where appropriate and to the extent we have legal grounds to do so. These include fraud-prevention agencies, business directories, credit check reference/vetting agencies, billing calculating agencies and connected network providers.

What personal data do we collect about you?

In order to provide you with products or services, or access to our App and Portal, Azampesa may collect the following personal data:

registration information: your full name, age, telephone number, e-mail address, mailing address, payment information, billing address or username and password.

Your traffic data. This is data we see as part of providing you with the services like the number you use to send or receive money /the number used to send you money, date and time of transaction

information about your use of the Portal or App: the network address and operating system of your computer, type of browser used, the website from which you linked to our site, your activity on our Portal, as well as your viewing history, the time and date you visited and purchased products and services through the Portal.

information about your location.

mobile application information based on the websites visited and applications downloaded from the Azampesa network.

In addition, Azampesa informs you that it does not request or process, to the best of its knowledge, personal data of minors under the age of 18.

How do we collect your Personal Data?

We obtain your personal data either because you provide it directly to us ( e.g your register through our Portal like USSD or App or subscribe to receive news and information from Azampesa or contact us for any reason via email, telephone or by written means or personally at any our business premises or offices)we obtain it through third parties or it public information.

What are your rights regarding the processing of your personal data?

You can ask Azampesa about your personal data as well as request access to or correction of your personal data. You can also object to Azampesa using your personal data to send you advertising content. You can contact us via the contact information provided at the end of this Policy. You can also access or rectify your personal data through contacting us with our customer services information shown below.

How we use your personal information?

We will use your personal information for the following purposes:

To provide you with our service

Processing your order and provide you with our products and service

To process the products and services you’ve bought from us, and keep you updated with the progress of your order;

Billing and Customer Care

To bill you for using our products and services, or to take the appropriate amount of credit from you;

Contact you if the billing information you provided us with is about to expire or we’re not able to take payment;

To respond to any questions or concerns you may have about our network, products or services.

To improve our service

Improving and innovating our products and services

We collect anonymous, de-identified or aggregate information in order to improve the service we offer to everyone. None of these analytics are linked back to you in any way.

Manage our mobile money platform and understand mobile money usage to protect our core mobile money platform and manage the volumes of transactions via USSD, our App. For example, we identify peak periods of use so we can try and ensure the platform can handle the volume at those times;

To understand how you use mobile money features & products and services. That way we can seek to review, develop and improve these, develop more interesting and relevant products and services, as well as personalizing our products and services.

Marketing & tailoring our service to you

Marketing

As our customer, we will keep you informed generally about new products and services, send you newsletters or white papers, invite you to participate in a survey or let you know about offers, promotions, prize draws or competitions. We tailor these messages based on the sorts of products and services you’ve bought from us (for example, we know not to market to you if you’re in the middle of your phone contract).

We can further tailor these messages using your calling and messaging activities, location information and

browsing information, if you have authorized that we process this information for this purpose;

We’ll contact you by post, online, phone or push notifications through our apps.

You can control your Marketing permissions and the data we use to tailor these communications at any time when receiving marketing messages.

Profiling

We will sometimes need to profile you, for credit, fraud and security purposes.

Credit checks and ID

We will carry out a credit check when you apply for a contract for any products or services with us.

We will also use your personal information for identity verification purposes, for access to your account and for general account management. We sometimes supplement the information we collect about you with information from other sources to assess the accuracy of the information that we hold;

Fraud Prevention & Security

We will process your traffic data in order to protect against and detect fraud, to protect and detect misuse or damage to our networks, to recover debts or trace those who owe us money resulting from the use of our services

Fraud management and law enforcement

We will release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

We also may need to release your information to comply with our legal obligation to respond to the authorities’ lawful demands. Your personal data shall only be provided when we in good faith believe we are obliged to do so in accordance with the law and pursuant to an exhaustive evaluation of all legal requirements

With whom do we share your personal data?

In compliance with applicable laws, the recipient of your personal data is Azampesa, who is also responsible for guarding and storing your personal data. However, Azampesa may share your personal data with third parties who provide services to Azampesa such as storage services, order fulfillment, collection and shipping, surveys, customer service, or advertising. In addition, Azampesa may share your personal information with other Azampesa entities, or in the event of a merger, acquisition, sale of company assets, or transition of service to another provider. Azampesa may share your personal data with other jurisdictions that have data protection laws other than those established in Tanzania, by written order of a competent judicial authority or where permitted in compliance with the law.

The use and communication of personal data will be made through physical and electronic security systems and reasonable procedures to prevent alteration, accidental or unlawful destruction, loss, or unauthorized processing or access to your personal data

How long we keep your personal information for?

We’ll store your information for as long as we have to by law. If there’s no legal requirement, we’ll only store it for as long as we need to.

Applicable law and jurisdiction

The interpretation, use, scope and termination of this Notice is governed by the laws of the United Republic of Tanzania and, in case of dispute, the courts of Tanzania will have exclusive jurisdiction.