Frequently asked questions

AzamPesa is a mobile wallet that allows you to perform transactions affordably. These include sending and receiving money, buying airtime, merchant payments, paying bills like electricity and water, government payments, performing bank transfers and paying for Azam services like Azam boat tickets, AzamTV subscription packages, Sarafu bills and more.

AzamPesa does not have nor require an Azam sim card. AzamPesa operates on all networks, once you register you will be able to access AzamPesa services.

The main differences between AzamPesa and other available mobile services are:

i. It can be used with any mobile network. It is not tied to specific mobile Network

ii. Customers can self-register anywhere anytime through smartphones.

iii. Send money FREE from AzamPesa to AzamPesa.

iv. Transact Affordably across all transactions

You can perform various transactions affordably with AzamPesa. Such as: sending and receiving money, bill payments, purchasing airtime, government payments, paying for Azam services, doing bank transfers and more.

Information You Need to Register for AzamPesa:

• NIDA Number
• Phone Number

Different Ways to Register:

i. Self-Registration Using Fingerprint Scan

1. Download the AzamPesa App
2. Tap on “Self Registration”
3. Select “Fingerprint Scan”
4. Enter your phone number and NIDA number
5. Enter the OTP (one-time password) sent to you by AzamPesa
6. Follow the instructions to scan your fingerprint and select which hand to scan
7. Scan your fingerprints
8. Your registration is complete

ii. Self-Registration by Verifying NIDA

1. Download the AzamPesa App from Google Play Store or iOS App Store
2. Tap on SELF REGISTRATION under the LOGIN button
3. Enter your phone number and NIDA number
4. Enter the OTP sent to your phone number
5. Verify your NIDA number by answering at least two security questions
6. Once registration is complete, dial *150*08# or open the app to log in

iii. Registration via Our Freelancers

• Our registration agents move around different areas to register customers
• Customers can register through our agents using fingerprint scanners available at various registration centers or at all Azam outlets (including Azam TV shops and kiosks, Azam Ice Cream shops, and Azam Food Product stores)
• You will need your NIDA number and your phone

To register, you will need a phone number of any mobile network and your NIDA number.

You can access AzamPesa services through AzamPesa App and by dialing *150*08# through the Tigo, TTCL or Airtel simcards.

If you can’t access AzamPesa Menu this indicates that you are not registered with AzamPesa or you have a Vodacom or Halotel simcard. If you have not registered, please see above for registration details. If you have a Vodacom or Halotel sim, you can only access AzamPesa by App for the time being.

You can send money for free AzamPesa wallet and very affordably to other mobile wallets or Banks.

You can send money to other networks and banks affordably. However, you can advise the customer you want to send money to, so they can register and you can enjoy sending money for FREE AzamPesa to AzamPesa.

You can send any amount up to 5 million TZS.

You can withdraw money from AzamPesa Agents near you, at any Posta offices in Tanzania and at any Azam shops (AzamTV, Azam Ice-cream and Azam Food shops).

There are three convenient methods to deposit money into your AzamPesa account:

i. AzamPesa Agent:

Visit a nearby AzamPesa agent to deposit funds into your account. They are found:

• Across streets of Tanzania
• At any Posta offices in Tanzania
• At any Azam shops (Azam Ice-cream shops, AzamTV shops and Azam Food stores)

ii. Receive Money:

a) Receive from AzamPesa wallets

• Dial *150*08#
• Select 1, Send money
• Select 1, Send money to AzamPesa
• Fill in the AzamPesa number
• Enter Amount
• PIN

b) Receive from all other Mobile wallets

• Dial the mobile wallet menu
• Choose send money
• Choose send money to other mobile wallets
• Choose to send to AzamPesa
• Enter AzamPesa registered number starting with 1 instead of 0
• Enter Amount
• PIN

c) Receive from Banks

Transfer and Receive money from any banks to AzamPesa

• Enter in the Bank menu
• Choose send money to Mobile wallets or Wallets
• Choose AzamPesa
• Enter AzamPesa registered number starting with 1 instaed of 0
• Enter Amount
• PIN

Partnered banks includes: CRDB, NMB, NBC, Amana, BOA, ABSA, BanABC, Access Bank, NCBA, DCB, Exim Bank, Finca, Maendeleo Bank, PBZ, Stanbic Bank, TCB, Bank of India, Baroda, Canara, China Dasheng, MuCoBa, NCBA, Mwanga Hakika, Habib and ICB.

Yes.

• You can buy airtime for any mobile network using AzamPesa.
• You can also buy airtime for someone else on any mobile network through AzamPesa.

• Dial *150*08#
• Select 7 My Account
• Select 3 Change PIN
• Enter old PIN
• Enter new PIN

Call 0800 785 555, Customer care can reset the PIN.

Call 0800 785 555 FREE